Independent Healthcare Concierge & Medical Advocacy for International Clients
Enlace Care
IMC treats. Enlace Care directs. We take the medical complexity off your hands, so you can focus on what truly matters: your health and your life.
Thomas M. Pfaff — Your Medical Strategist, present all the way into the consultation room.
“Our presence is deliberately discreet. Behind the scenes, we oversee every step of your medical journey, carefully coordinate between the care providers involved, and ensure nothing is left to chance. This way, you retain peace of mind, oversight, and control, while we ensure your medical journey runs seamlessly.”- Thomas
- 637 satisfied clients who have taken control of their health.
“Managing your medical dossier means no one misses critical details — and you stay in control”
Ready to take back control?
Years Clinical Experience
- HEALTHCARE CONCIERGE
The Enlace Care Clinical Psycho-Neuro-Immunology (kPNI) approach examines the interaction between mind, nervous system, and immune function — moving from isolated symptoms to systemic understanding. From snapshot to film.
kPNI approach
Care Without Borders
Cross-border healthcare coordination bridging International and Spanish healthcare systems — medical dossier translation, specialist referrals, and active care governance across borders.
Thomas M Pfaff, MSc. kPNI specialist, Osteopath – Public Health Scientist
- WHEN DO YOU NEED US?
We help you understand your situation, coordinate your care, and make informed decisions with confidence.
This is when:
You have seen multiple doctors but still have no clear answer
You feel no one sees the full picture.
You receive care in both Spain and abroad and lack oversight.
You do not want to risk mistakes in critical medical decisions.
- THREE-PHASE APPROACH
Your journey follows three phases:
Our approach consists of three phases that do not just coordinate your care — they optimise it.
1. Before the Consultation — The Analyst & Preparer
Before we enter a consultation, we ensure all information is on the table.
- Dossier Analysis & Reconstruction: Your medical records from the Netherlands, Spain, and other countries are collected and organised into a clear timeline within your Enlace Smart Private Dossier.
- Red Flag Analysis: Critical information — such as medication interactions or missed vaccinations — is flagged early.
- Consultation Preparation: We formulate targeted questions for your doctor so we can get to the heart of the matter.
2. During the Consultation — The Interpreter & Advocate
At every consultation, you are not alone — you have a strategic partner at your side.
- In-Person Accompaniment: We attend consultations with doctors and specialists and ensure everything is clearly communicated.
- Contextual Translation: Medical terminology is made understandable, so you remain fully informed about your care.
Advocacy: Your interests come first — We ensure everything is handled correctly, completely, and in your best interest.
3. After the Consultation — Your Concierge
Follow-up, coordination, and ensuring nothing falls through the cracks.
- From Advice to Action: We translate specialist recommendations into a concrete, actionable plan for home.
Deep Learning : You learn the deeper causes of your symptoms — such as the relationship between stress and the immune system — so you can manage your health with self-awareness and confidence.
- Care Logistics & Orchestration: We arrange everything for you — from liaison with insurers to assembling a “Dream Team” of specialists for recovery.
- PRICING
Investing in Health & Control
Our care packages are designed to support you at every stage of your health journey.
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PACKAGE 1:
Care Overview
€375,-
per month
For situations requiring initial overview and direction, where complexity is still limited or at an early phase.
- Analysis of your current situation and medical history
- Insight into possible underlying connections
- A concrete, understandable care overview: you receive a practical plan to make better-informed choices
- Periodic check-ins for peace of mind and control — regular evaluation and adjustment to keep you on track
- The Emergency Passport — critical information always accessible, including internationally
- Low-threshold contact for questions or doubt — a point of contact who thinks along with you
Important nuance: This pathway is primarily focused on creating overview and direction. In more complex or multi-disciplinary situations, more intensive coordination is often necessary.
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PACKAGE 2:
Active Coordination
€650,-
per month *
Most popular
For situations where multiple factors and providers are involved and active coordination is needed.
- Everything from Care Overview, plus:
- Support with critical medical decisions
- In-depth preparation and debriefing of consultations
- Structuring and monitoring of the entire care pathway
- In-depth preparation and debriefing of consultations
- Direct access for questions and interpretation — no lingering doubt
- A current, understandable health dossier — clear, up-to-date, and usable at every stage
In most situations where pathways have been running for some time or multiple specialists are involved, this is the level at which real progress emerges.
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PACKAGE 3:
Full Governance
€850,-
per month*
Additional family member: – 30% per year
For situations where decisions, time, and health have a direct impact and continuous oversight is essential. This is the level at which real progress emerges in longer-running or multi-specialist pathways.
- Everything from Active Coordination, plus:
- Direct involvement at critical decision points
- Coordination at national and international level
- Guidance through complex or urgent situations
- Rapid response and priority support
- Annual Strategic Health Review — not a series of isolated actions, but a deliberate long-term strategy — so you do not just react to symptoms, you plan ahead.
Important nuance: This pathway is specifically intended for situations of heightened complexity, time pressure, or significant stakes, where continuous engagement is essential.
*Care coordination requires continuity — minimum 3 months.
All packages include access to the Enlace Smart Private Dossier App — secure, local storage of all your data on your own smartphone.
- WHY ENLACE CARE?
Why Choose Enlace Care?
Cross-Border Care: We navigate you through both International and Spanish healthcare systems.
30+ Years Clinical Experience: Specialised in kPNI and osteopathy.
100% Independent: We work for you, not for health insurers.
- TESTIMONIALS
Pieter Coens
“Cause & Effect“
“After 50 years in retail in Alkmaar, I sold the business. I was spent. Dead tired, vague abdominal pain, and a back that refused to cooperate. At the Spanish GP, I hit a wall. He looked at my back, gave me painkillers, and said ‘descanso’ — rest. But Thomas at Enlace saw the real problem: years of stress in the shop that had lodged itself in my pelvic organs, only now coming to the surface. Thanks to his plan, I’m not just free of pain — I’m finally truly enjoying my retirement.” — Pieter (68), Client, living in Calpe
Els Boekhout
“Language & Understanding“
“I’ve lived in Moraira for years and thought my Spanish was good enough — until the neurologist used terms I simply couldn’t place and I lost my grip. Enlace Care didn’t just translate the words; they explained the context. So I understood what the diagnosis meant for my daily life. Instead of going home with doubts, I now finally have the peace of mind and overview to start my treatment with confidence.” — Els (57), Client since 2024, living in Altea
Karel v. Zetten
“Policy & Partner“
“When I suddenly doubled over in agony in Jávea, I rang my insurer straight away — but after 45 minutes on hold, I felt the panic setting in. I sent an emergency message via the Enlace app, and within an hour, a medical specialist was at my side in A&E, immediately taking charge. Where the insurer saw only a policy number, Enlace saw me as a person — and that night, that was the difference between fear and safe care.” — Karel (68), Client since 2022, from Villajoyosa
- Book your coordination package!